Frequently asked questions

You can find all your ticket orders in your account, in the section "My orders". Please check your spam or junk folders in your email inbox for your order confirmation.

In accordance with the general terms and conditions of sale, tickets for a sporting event and associated services are not subject to a right of withdrawal. Tickets cannot be returned or exchanged.  
All orders are therefore firm and final.

You can download your invoice from your account in the section "My orders".

Your tickets will be available to download shortly before the start of the tournament. An email will be sent to you when they are ready to download. 
In the meantime, you can find all your orders on your account in the section "My orders". 
 

If your payment has failed, the order will not be confirmed. It will then be necessary to place a new order with another valid means of payment. 

If you have forgotten the password for your account or if you have problems to access to your account, please click on "forgot password".  
You will receive an email detailing the process for resetting your password. 
  

At any time, you can change your password from your account in the tab "My profile". 

You can change your email address at any time from your account in the tab "My profile".  
 As a reminder, your email is used as a login to access your account. 

This website (tickets.yonexifb.com) is the only official website for purchasing tickets for the Yonex French Open. 
You can find all our ticket offers on our website.  

You can book up to 9 packs per product and per order.   
If you wish to purchase more tickets as an individual, a group offer will be available.   
If you are a company, a club, a works council or an association, you can download the purchase order on our dedicated page (coming soon) and send it to ticket@yonexifb.com completed.

5 categories of seats are available :

• Category Privilege
• Category Gold
• Category 1
• Category 2
• Category 3

The single ticket allows you to attend the session of your choice.
The Friday pack allows you to attend the whole day on Friday (afternoon & evening session)
The Saturday pack allows you to attend the whole day on Saturday (session 1 & session 2)
The Weekend pack allows you to attend the whole day of Friday, Saturday and Sunday (Friday session 1 + Friday session 2 + Saturday session 1 + Saturday session 2 + Sunday session)
The 3 day week pack allows you to attend the Tuesday, Wednesday and Thursday sessions.
The week pack allows you to attend all the sessions of the competition.

Yes, there are tickets at the licensee rate (available for licensees of the French Badminton Federation) as well as a group rate (called tribe rate) for orders of more than 9 tickets or packs.

All children, regardless of age, must have a valid ticket to enter the hall. However, children under the age of 3 can enter free of charge. You will have to come to the ticket office and show proof of your child's date of birth to get a free ticket. The parent must keep the child on his or her knees. 

You can find the competition calendar on our dedicated page.

For more than 9 packs and 9 single ticket (including several matches), companies, works councils, associations, clubs can order tickets directly from our sales department. 
You will find all the information on how to order this type of ticket on our dedicated page
 

If you are looking for a unique experience to make the most of Yonex IFB, then the Privilège Offer is for you! You can find all the information about the available products on the dedicated page

For accessibility tickets, we invite you to contact adidas arena's services at this phone number : 01 46 91 57 54

You might be asked a photocopy of your disability card.
 

If you haven't found the answer to your question, please contact us via our contact form or via our email address ticket@yonexifb.com
Our customer service open from 10 a.m. to 6 p.m. Monday to Friday will answer you by email as soon as possible.

You can check the list of prohibited items here :